For customer service and product related questions please call us at 1-877-777-1428 (USA / Puerto Rico) 1-877-777-1429 (Canada) Technical support: techsupport@viore.com Parts & Accessories (remotes, cords, manuals, service parts etc.) accessories@viore.com In-warranty service: inwarranty@viore.com Out-of-warranty service: outofwarranty@viore.com